Cancellation and Returns

We at Nounagain Dot Com, want you to be perfectly happy with each item that you purchase from us and therefore will follow the following policy. This policy does not affect your normal rights as a consumer.

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Physical purchases:

If you change your mind, you may cancel the order by contacting us before the order is dispatched. (Normally two working days from the order being placed). Any monies received for the cancelled items will be reimbursed to the same account from which they were paid, within fourteen (14) days.

    

Upon receiving the purchased item, should you not be happy with it for any reason at all, you can return it to us within 14 days from the date of receiving the goods for a full refund of the product price. We only ask that you contact us before returning the goods to receive a goods return number and give us a chance to rectify any problems.

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Any monies received for the returned items will be reimbursed to the same account from which they were paid within fourteen (14) days of our receipt. of the returned item.

It is recommended that a proof of posting or tracking is retained by yourself, in case of the item going astray during the return process.

In the event of you receiving the goods with obvious physical damage to the packaging, please take a photograph wherever possible as this will help us to claim against the carrier.  

 

Electronic Purchases (Downloads):

UK consumer law at this time allows a fourteen (14) day cooling off period appertaining to downloads. Basically you are entitled to a full refund, if you purchase the item but do not download it before the fourteen-day window expires and you change your mind within this period. If you do download it immediately you waiver the right to claim. Unless the download is faulty.

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We at Nounagain Dot Com offer a few digital products, and understand that you would probably wish to receive the purchased download as soon as possible when payment was accepted. Therefore, we would honour any reasonable refund claim if the product was not up to your requirements.

Again your statutory rights are not affected.